Returns & Exchanges

At Hello Nancy Official, we want you to love your new look. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Ensure the items are unworn, unwashed, and have all original tags attached before placing them back in their original packaging.

• 3.
  Ship It Back

  Print the provided prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.